Refund and return policy

At Peptides Plus LLC, customer satisfaction and product integrity are our top priorities. Due to the sensitive and specialized nature of our research products, we have established the following Refund and Return Policy to ensure safety, transparency, and compliance.

1. Eligibility for Returns

Due to the nature of our products, all sales are final, and we generally do not accept returns. However, returns may be accepted under the following conditions:

  • The product you received is damaged, defective, or incorrect.

  • The request is made within 48 hours of delivery.

  • The product is unopened, unused, and in its original packaging.

2. Non-Returnable Items

We cannot accept returns or issue refunds for the following:

  • Opened, used, or tampered products

  • Products that have been improperly stored or mishandled

  • Items returned without prior authorization

  • Products purchased more than 48 hours ago

  • Items purchased on clearance or sale

Important: All products are intended strictly for laboratory, research, and educational purposes only—not for human or animal consumption.

3. Return Request Process

To begin a return or refund request:

  1. Email us at info@peptidesplusllc.com within 48 hours of receiving your order.

  2. Include the following details:

    • Order number

    • Product name and batch number

    • Description and photo of the problem (damaged, defective, or wrong item)

  3. Our team will review your request and respond with instructions on the next steps.

Do not send back any items without prior approval.

4. Refund Processing

Once your return is approved and the item is received and inspected:

  • Approved refunds will be issued to the original payment method.

  • Refund processing typically takes 5–10 business days.

  • Shipping charges are non-refundable, unless the return is due to our error.

5. Replacement Policy

If you received a damaged or incorrect item, we may offer one of the following, depending on availability:

  • A replacement item at no additional cost

  • A store credit for future purchases

  • A full or partial refund, depending on the issue

6. Lost or Damaged Shipments

Peptides Plus LLC is not responsible for:

  • Packages lost due to incorrect or incomplete shipping information provided by the customer

  • Delays or damages caused by shipping carriers
    If your package is lost or damaged in transit, please contact us with supporting details. We will assist you in filing a claim with the carrier.

7. Order Cancellation

  • Orders may only be canceled before shipping.

  • Once your order has been processed and shipped, it cannot be canceled.

8. Contact Information

For all refund or return inquiries, please contact us at:
📧 info@peptidesplusllc.com